PRIVACY POLICY

1. OUR COMMITMENT

Geniepay Pty Ltd trading as 'Crafty' (ABN 60 668 545 793) ("Crafty", "we", "us") respects your privacy. This policy outlines how we handle information collected via our website www.crafty.so ("Website") and our service ("Service"). By using our Website or Service, you agree to this policy. We may update it by posting changes online.

2. INFORMATION WE HANDLE

• Personal Information: Data identifying you (e.g., name, email, phone, payment details, company info).
• Customer Data: Data you upload/input for processing (e.g., RFPs, text inputs). This belongs to you and is handled specifically as described below.
• Technical & Usage Data: Info from your interaction (IP address, device/browser type, usage stats, cookies).

3. HOW WE COLLECT INFORMATION

• Directly from You: When you register, pay, contact us, or input data into the Service.
• Automatically: Via cookies and analytics tools when you use the Website or Service.

4. WHY WE USE INFORMATION

• To Provide the Service: Using Personal Information for account management, billing, support, and communication. Using Customer Data strictly to process your inputs and generate AI responses ("Output").
• Marketing: Sending relevant Crafty promotional messages (you can opt-out).
• Legal Compliance: Meeting legal obligations, enforcing Terms, resolving disputes.

5. HOW WE SHARE INFORMATION

We may share your information with:

• Our employees, contractors, and service providers
• Third-party platforms (e.g., cloud storage, analytics tools) that help deliver our services
• Legal authorities when required by law

If we transfer your personal information outside Australia, we take reasonable steps to ensure your data is protected in accordance with Australian Privacy Principles.

6. SECURITY

We implement reasonable security measures including encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure.

7. DATA RETENTION

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When your account is terminated, we'll retain data for 30 days to allow for recovery before deletion, unless longer retention is legally required.

8. YOUR RIGHTS

• Access & Correction: Request access to or correction of your Personal Information via contact@crafty.so (we'll verify identity).
• Opt-Out: Unsubscribe from marketing emails via the provided link.
• Cookies: Manage cookies via browser settings.
• Complaints: If you have a concern or complaint about how we handle your personal information, please contact us. We will investigate and respond as soon as possible.

9. THIRD-PARTY LINKS

Our Website may link externally. We aren't responsible for third-party privacy practices.

10. CONTACT US

For privacy-related questions or to access, correct or delete your information, please contact:

Email: contact@crafty.so